Information to private customers
Distribution grid and power supplier - what’s the difference?
As an electric power customer you are actually making purchases from two companies, your local grid company and your power supplier.
The grid network company owns all electric meters and the electric power grids in its license area; it distributes electricity to your house and is responsible for maintaining a reliable and effective distribution grid. The power supplier sells you the electric power you use.
In the Hålogaland Kraft-group you'll find both Hålogaland Kraft Nett (Grid company in a defined area) and Hålogaland Kraft Marked (power supplier).
Why do I have to read my meter?
The Norwegian Water and Energy Directorate (NVE) has determined through rules and regulations that customers must read their meters and report the readings to their grid companies. The intentions behind this regulation are that customers will have a more correct (settlement) electricity bill, become more aware of their own consumption pattern, and over time become more aware of saving power(conservation issues). More information is available on www.nve.no.
Meter reading and billing
Meter readings are to be reported to your local grid operator, Hålogaland Kraft Nett.
How to register your meter reading:
-Via SMS (see www.hlk.no for details), www.hlk.no (“Dine sider”) or the “power-telephone” 800 33 012. You can also call our customer service, tlf. 77 04 25 00.
-If you want a correct electricity bill you have to register your meter reading every month (around the 1. in every month). We recommend that you register your meter reading at least twice a year.
- You will receive electricity bill every month based on actual or estimated power consumption (we estimate your power consumption if we don’t receive your meter reading).
-Note that if you have Hålogaland Kraft Marked as your power supplier the monthly bill will include both grid rental and power consumption. If you have another power supplier you will receive your invoice for electricity from that power company. We refer to the actual power provider's billing practices for more information.
Methods of payment:
We offer several payment options.
-eFaktura: With eFaktura(e-invoicing) you will receive electricity bills directly to your internet bank. You save time and maybe a little money.
-Avtalegiro: Avtalegiro (debit) is a service for automatic payment of regular bills. Ask your bank for more information.
Deferment of payment: If you one month need to defer your electricity bill you have to contact our customer service in well time before the due date of the bill. You can contact us at tlf: 77 04 25 00 or you can send us an email at firstname.lastname@example.org.
As a customer you are responsible for your power consumption as long as the subscription is in your name. If you move without unsubscribing, you are still obligated to pay for used electricity.
Upon termination and ordering a subscription on a single electricity plant, the electricity meter should be read and registered by both the new and the old consumer together.
If it is not possible to read the electricity meter or it is unclear who will take over, the electricity plant will be shut down. Access to the electricity plant must be given to Hålogaland Kraft by the person who terminates the plant.
On our website, www.hlk.no, you can find forms for termination of subscriptions and ordering subscriptions.
If you have any questions, please contact our Customer service at
77 04 25 00.